Privacy

1. Who We Are

Cleaning Details Inc (“we,” “us,” “our”) provides professional residential and commercial cleaning and related maintenance services. This policy explains how we handle personal information collected online and through our service bookings.

2. What We Collect

We collect information you provide directly and information generated when you use our site or services.

• Identity & contact: name, home/business address, email, phone.

• Service context: property type, size, specific cleaning instructions, access codes/gate codes, and preferred service schedules.

• Billing (when applicable): invoicing details and payment confirmations (processed by secure third-party payment providers; we do not store full credit card numbers).

• Usage & device: pages viewed, booking steps, IP address, browser, cookies, and similar analytics.

• Communications: emails, form submissions, and customer service call logs.

• SMS program data (if you opt in): phone number, consent time stamp, and message logs.

We do not intentionally collect information about children under 13.

3. How We Collect It

• Directly from you: (online booking forms, service agreements, calls, email, SMS).

• From our staff/contractors: (service reports and site access notes).

• Automatically via cookies and analytics: (see “Cookies & tracking”).

4. How We Use Information

• Deliver and manage services: To schedule appointments, dispatch staff, confirm details, and process service requests.

• Communication: To send appointment reminders, cleaner arrival alerts, billing notices, and critical service updates.

• Marketing: To send promotional offers and news only if you have given consent.

• Safety & Security: To prevent fraud, ensure the security of our staff, and manage property access.

• Improvement: To analyze service quality and enhance our booking processes.

• Legal Compliance: To meet legal and accounting obligations.

We do not sell personal information.

5. Cookies & Tracking

We use cookies, pixels, and similar technology to remember preferences, facilitate the booking process, understand site usage, and improve performance. Most browsers let you control cookies. Please note that some booking features may not work correctly without cookies.

6. Working with Service Providers

To run our operations, we allow access to information to carefully selected vendors who process data only under our instructions (for example: website hosting, booking software, analytics, customer support, and payment processors). They must protect the information and may not use it for their own marketing.

Note on Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. SMS/MMS Privacy

• Separate consents. We collect distinct opt-ins for (1) service & reminders and (2) marketing & announcements. Consent is not a condition of purchase.

• Your choices. Reply STOP to opt out at any time; reply HELP for assistance. To rejoin, text START or re-submit the form with consent.

• Carrier & rates. Carriers are not liable for delayed or undelivered messages. Message frequency varies. Message and data rates may apply.

• Mobile data protections (exact language):

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

  • If this policy elsewhere mentions sharing personal information, all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

8. How We Disclose Information (Service Purposes Only)

We may allow access to information for:

• Operational support: (booking software, security, customer service, payment processing).

• Professional advisors: (legal, accounting) when needed.

• Business transactions: such as a merger or asset transfer (with protections in place).

• Legal or safety reasons: when required by law or to protect our staff, property, or clients.

Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

9. Data Security

We use administrative, technical, and physical safeguards to protect information. No method of transmission is 100% secure, but we work hard to prevent unauthorized access, use, alteration, or loss.

10. Data Retention

We keep information only as long as needed for the purposes in this policy, for contracts (service history), and to meet legal and accounting requirements. We delete or de-identify data when it is no longer required.

11. International Processing

We are based in the United States (California) and may process data in other countries using secure providers. Where required, we use appropriate safeguards for international transfers.

12. Your Rights (California-Specific)

Because we operate in California, you may have specific rights under California law (such as CCPA/CPRA) to access, correct, delete, or restrict certain uses of your information, and to opt out of marketing. To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing your request.

13. Legal Bases (Where Required)

We rely on performance of a contract (to provide your cleaning service), legitimate interests (to deliver and improve services), consent (for marketing/SMS), and compliance with law.

14. Changes to This Policy

We may update this policy from time to time. We will post changes on this page and update the effective date. Significant changes may be announced through our site or by email.

15. Contact Us

Cleaning Details Inc

Phone: (424)-281-9009

Email: [email protected]

Address: 1600 W 134th St Spc 2, Gardena, CA 90249